Reviews- Switched to Comcast from AT&T
Comcast is Much More Reliable
-September 6, 2008
Stay away from AT&T. I live in San Jose and I can tell you that Comcast is a much more reliable and a better service. I was promised cash and free HD for a year and cash to switch. It turned out to be a lie. No one had record of this and they charged me for HD on the first bill.
On top of that their produc is weak! I have to reset the box every time to view tv on my HDTV. Internet speed is slow. My main pc doesn't have wireless card so they gave an antenna that plugs into the USB port. It gets really poor reception so I get disconnected from the internet all of the time. i have plug the antenna into another usb port to get connected again. I had a direct conection from Comcast that blazed and never disconected.
For me it more the principle why I am switching back. The product is okay. Comcast is better!
Remesh | September 6, 2008 2:41 PM
Horrible Experience with AT&T- Choose Comcast
-September 2008
I have had a horrible experience with AT&T. I was completely happy with Comcast other than the price and the sometimes flaky DVR.
It started when the slick salesman kept pestering me to switch to AT&T. He offered me $300 cash, first month of tv free, and free HD for a year. Sounded too good to be true and it turned out it was.
It took two installation dates to get the service installed. The first time there was no video signal at my home according to the tech. He apologized and offered to give me an extra free month of TV. That never happened.
As far as performance, the internet was slower than comcast. I supposedly have 6mb elite service which is slower than Comcast 6mb.
As far as price, it is as expensive as Comcast if not more expensive. The $40 phone charge turned out to $52 after all of the fees.
The real problems came with the first bill. I was charged for HD service when it should have been free for a year. I called and was told that promotion is no longer available. They tried to offer something else-bait and switch!
When we asked about the $300 offer, they said they have no record of the offer.
I am switching back to Comcast. The triple play will save me about 40-50 per month.
Anonymous Posting on ATT U-verse Doomed? 9/6/08 http://blog.tmcnet.com/blog/tom-keating/triple-play/att-uverse-doomed.asp